Shipping Info, Refund & Exchange Policies

We accept returns but we cannot offer a refund. We are happy to offer you an exchange or a credit note at our sole discretion.

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. These include:

  • Sale items 
  • Jewellery

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the designer or artist.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery

Refunds 

We do not offer refunds but are happy to exchange or offer a credit note at our sole discretion.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rima@shiva-designs.com and mail your item to:

Shiva Designs Bespoke

501 Bukit Timah Road

#04-02 Cluny Court

S259760

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.